Pursuant to the provisions of Articles L221-18 et seq. of the French Consumer Code, the Customer shall be entitled to a withdrawal period of 14 days without having to provide any reason whatsoever.
The 14-day withdrawal period commences from the date the Customer receives the ordered item.
To exercise this right of withdrawal, the Customer will download the attached withdrawal form with the contract, and mail it to the following address: : Les Studios du Château - 226, rue Saint-Denis - 75002 Paris FRANCE, or send an email to email@example.com
The product in question must be returned at the same time as the right to withdraw is exercised and sent by mail to SHOWROOM PASCALE MONVOISIN - 226 rue Saint Denis / 75002 Paris - France (with the postmark being authoritative).
The costs for returning the product(s) shall be borne by the Customer.
Within 14 business days from the moment the Company is informed of the Customer’s decision to exercise a right of withdrawal, the Company shall refund the amount received in payment for the product which is the subject of withdrawal.
The refund period may be extended until the product returned by the Customer has been received and verified.
However, it should be noted that any refunds for jewelry may only be made if all of the following conditions are met:
1) The product has not been worn, used, modified or damaged, nor has it undergone any changes that could result in it not being able to be resold as brand new.
2) The product was not custom-made.
3) The product must be returned in its original packaging together with its invoice.
RETURN OF DEFECTIVE PRODUCT
Defective products may be returned by the Customer to the after-sales service department.
Before sending us the product, the Customer agrees to send an email to firstname.lastname@example.org with a photo of the damaged piece of jewelry accompanied by the invoice and a description of how it was damaged to enable us to assess whether the product is able to be repaired.
We will then send you an email confirming whether the product can be repaired or exchanged and whether you can return the product or not.
The costs, risks and perils of returning merchandise shall be borne by the Customer (it is therefore advisable to declare the value of the merchandise and to take out insurance covering these risks). It is also advisable to return the merchandise using registered mail.
Merchandise should be returned to the following address:
SHOWROOM PASCALE MONVOISIN
226, rue Saint-Antoine, 75002 Paris - FRANCE
Upon receipt of the returned product in the after-sales department, and if the product is able to be repaired or exchanged, “PASCALE MONVOISIN” will send the product back to you within 2 to 3 weeks save in exceptional cases where the repair would require more time.
In the event the defective product that was returned to “PASCALE MONVOISIN” could not be repaired, an identical product will be sent if there is one in the catalogue, or a refund will be made if a repair cannot be made.
AFTER SALES SERVICE FORM
Please download the form here